Gables Search Group
Job Title:
Technical Support ManagerJob Category:
ManagementDepartment/Group:
EngineeringManager:
Engineering ManagerLocation:
OhioTravel Required:
10-20%FLSA Classification:
ExemptPosition Type:
Full-Time (FT)Job DescriptionAbout The Client/CompanyCompany is a dynamic, privately held packaging machinery manufacturer in business since 1963.
We manufacture and export packaging machinery to Europe, Asia, North and South America - World Wide.
Our equipment is used in numerous industries, including medical, pharmaceutical, food, and electronics.
manufactures bagging and shrink packaging systems.
offers a full line of flexible packaging equipment, including L-bar sealers, shrink tunnels, and automatic baggers.
has a long-standing reputation for quality and can provide engineering expertise to assist with customizing products and systems.
Company, manufactures bagging and shrink packaging systems.
Clamco offers a full line of flexible packaging equipment, including L-bar sealers, shrink tunnels, and automatic baggers.
Clamco has a long-standing reputation for quality and can provide engineering expertise to assist with customizing products and systems.
ROLE AND
Responsibilities:
We are currently seeking a Controls Engineer experienced in the design of automated machinery, control panels, and controls.
Strong working knowledge of electrical systems, electronic controls (including PLC's & HMI's), and components in a hands on environment.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
? Strong communication and interpersonal skills.
? BSEE or BS in Electrical Engineering Technology? Excellent organizational and time management skills? Highly motivated, organized, and self-directed? Minimum of 5 years of related electrical engineering experience? Computer literate.
MS Office; Word, Excel, and PowerPoint.
Familiarity using ERP systems.
Requirements:
? Proven ability to design control systems, program PLCs, and integrate subsystems? Knowledge of machine level and related facilities electrical requirements? Working knowledge of electrical systems, troubleshooting, and electrical testing design? Understanding of design and application of sensor technologies, VFDs, and stepper motors? Experience in programming and troubleshooting PLC & HMI's? Understanding of machine communication protocols and data acquisition? Strong communication, organizational, and problem solving skills? Solid understanding of design for manufacturability? A track record of developing solutions for production and manufacturing challenges? Board level electronics design a plus? Experience with 3D modeling a plusRole and ResponsibilitiesThe provides leadership to the Technical Support team, with a focus on providing customers with a positive experience related to our packaging machinery.
The Technical Support Manager is responsible for supporting our customers' success and satisfaction with our products and services and contributing to their long-term loyalty.
?Lead and manage technical support for all product lines.
This may include visiting customers to troubleshoot equipment and/or address issues.
?Work cross-departmentally to identify and resolve customers' technical needs (Sales, PLMs, Engineering & Customer Service).
?Develop training plans for all products in PAC Machinery portfolio for the purposes of standardizing internal and external training sessions.
?Coordinate schedule for technicians to cover phone support, field support, customer training, customer acceptance testing, repairs, and machine installations.
?Provide technical team resources to support final QA for equipment in manufacturing.
?Lead the Technical Support team to provide solutions to customers efficiently by troubleshooting their needs in accordance with defined targets and procedures.
?Establish and maintain expert knowledge of all product lines, building upon the Knowledge Base.
?Ensure the team has provided detailed reports to accurately invoice customers.
?Provide trade show support, including attending trade shows as required.
?Provide technical support to the production floor at Clamco as needed.
?Provide training for new technicians and lead training for new products.
?Manage customer help desk, support requests & lead initiatives to drive customer satisfaction.
?Manages and drives team performance with KPIs and other visual metrics.
?Ensure Quality Assurance inspections and sign-offs for all equipment prior to shipment.
Identify, report, and help resolve product defects to maintain customer satisfaction.
QUALIFICATIONS AND EDUCATION REQUIREMENTS?Strong communication and interpersonal skills, people management skills?Minimum of 10 years' experience designing or servicing electro-mechanical equipment and machines?Minimum 5 years of management experience?Excellent organizational and time management skills?Highly motivated, organized, and self-directed?Candidate needs the ability to read mechanical and electrical drawings?Computer literate.
MS Office; Word, Excel, and PowerPoint?Associates degree or higher with minimum of 10 years Field Service experience?Minimum of 10 years' experience working within a manufacturing environment?Must have a US passport or willing to obtain a passportAbout the Company:
Gables Search GroupGables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002.
Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.
Each member of our highly trained and experienced sales and recruiting team is committed to identifying a company's needs and providing them with the most marketable candidate to fit their goals.
Gables Search Group is a member of the Top Echelon Network, the largest network of search firms in the United States with over 1,500 recruiters.
Having this many recruiters at our finger tips, allows us to fill any role a hiring manager needs anywhere in the United States, thus making us a leader in finding qualified candidates for our hiring managers and great jobs for our job seekers.
Company Size:
100 to 499 employeesIndustry:
Staffing/Employment AgenciesFounded:
2002Website:
https:
//www.
gablessearch.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Technical Support ManagerJob Category:
ManagementDepartment/Group:
EngineeringManager:
Engineering ManagerLocation:
OhioTravel Required:
10-20%FLSA Classification:
ExemptPosition Type:
Full-Time (FT)Job DescriptionAbout The Client/CompanyCompany is a dynamic, privately held packaging machinery manufacturer in business since 1963.
We manufacture and export packaging machinery to Europe, Asia, North and South America - World Wide.
Our equipment is used in numerous industries, including medical, pharmaceutical, food, and electronics.
manufactures bagging and shrink packaging systems.
offers a full line of flexible packaging equipment, including L-bar sealers, shrink tunnels, and automatic baggers.
has a long-standing reputation for quality and can provide engineering expertise to assist with customizing products and systems.
Company, manufactures bagging and shrink packaging systems.
Clamco offers a full line of flexible packaging equipment, including L-bar sealers, shrink tunnels, and automatic baggers.
Clamco has a long-standing reputation for quality and can provide engineering expertise to assist with customizing products and systems.
ROLE AND
Responsibilities:
We are currently seeking a Controls Engineer experienced in the design of automated machinery, control panels, and controls.
Strong working knowledge of electrical systems, electronic controls (including PLC's & HMI's), and components in a hands on environment.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
? Strong communication and interpersonal skills.
? BSEE or BS in Electrical Engineering Technology? Excellent organizational and time management skills? Highly motivated, organized, and self-directed? Minimum of 5 years of related electrical engineering experience? Computer literate.
MS Office; Word, Excel, and PowerPoint.
Familiarity using ERP systems.
Requirements:
? Proven ability to design control systems, program PLCs, and integrate subsystems? Knowledge of machine level and related facilities electrical requirements? Working knowledge of electrical systems, troubleshooting, and electrical testing design? Understanding of design and application of sensor technologies, VFDs, and stepper motors? Experience in programming and troubleshooting PLC & HMI's? Understanding of machine communication protocols and data acquisition? Strong communication, organizational, and problem solving skills? Solid understanding of design for manufacturability? A track record of developing solutions for production and manufacturing challenges? Board level electronics design a plus? Experience with 3D modeling a plusRole and ResponsibilitiesThe provides leadership to the Technical Support team, with a focus on providing customers with a positive experience related to our packaging machinery.
The Technical Support Manager is responsible for supporting our customers' success and satisfaction with our products and services and contributing to their long-term loyalty.
?Lead and manage technical support for all product lines.
This may include visiting customers to troubleshoot equipment and/or address issues.
?Work cross-departmentally to identify and resolve customers' technical needs (Sales, PLMs, Engineering & Customer Service).
?Develop training plans for all products in PAC Machinery portfolio for the purposes of standardizing internal and external training sessions.
?Coordinate schedule for technicians to cover phone support, field support, customer training, customer acceptance testing, repairs, and machine installations.
?Provide technical team resources to support final QA for equipment in manufacturing.
?Lead the Technical Support team to provide solutions to customers efficiently by troubleshooting their needs in accordance with defined targets and procedures.
?Establish and maintain expert knowledge of all product lines, building upon the Knowledge Base.
?Ensure the team has provided detailed reports to accurately invoice customers.
?Provide trade show support, including attending trade shows as required.
?Provide technical support to the production floor at Clamco as needed.
?Provide training for new technicians and lead training for new products.
?Manage customer help desk, support requests & lead initiatives to drive customer satisfaction.
?Manages and drives team performance with KPIs and other visual metrics.
?Ensure Quality Assurance inspections and sign-offs for all equipment prior to shipment.
Identify, report, and help resolve product defects to maintain customer satisfaction.
QUALIFICATIONS AND EDUCATION REQUIREMENTS?Strong communication and interpersonal skills, people management skills?Minimum of 10 years' experience designing or servicing electro-mechanical equipment and machines?Minimum 5 years of management experience?Excellent organizational and time management skills?Highly motivated, organized, and self-directed?Candidate needs the ability to read mechanical and electrical drawings?Computer literate.
MS Office; Word, Excel, and PowerPoint?Associates degree or higher with minimum of 10 years Field Service experience?Minimum of 10 years' experience working within a manufacturing environment?Must have a US passport or willing to obtain a passportAbout the Company:
Gables Search GroupGables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002.
Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.
Each member of our highly trained and experienced sales and recruiting team is committed to identifying a company's needs and providing them with the most marketable candidate to fit their goals.
Gables Search Group is a member of the Top Echelon Network, the largest network of search firms in the United States with over 1,500 recruiters.
Having this many recruiters at our finger tips, allows us to fill any role a hiring manager needs anywhere in the United States, thus making us a leader in finding qualified candidates for our hiring managers and great jobs for our job seekers.
Company Size:
100 to 499 employeesIndustry:
Staffing/Employment AgenciesFounded:
2002Website:
https:
//www.
gablessearch.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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